5 places to find Customer Support Courses if you’re looking to grow or build a career in Support.
I started my Customer Support journey 6 years ago by accident. I was working at the Radio Station when I wrote about how to run an app that was built for Android devices on Blackberry devices. The owners of the app reached out and asked me to write more articles for them, talk to the Customers and understand their pains, needs, etc.
Anyways, things got serious so I had to take the job full time, learn more about what it means to be a Customer Supporter. I couldn’t have done it without some training. In this post, we will be looking at some of these places and how you can benefit from them.
Freshworks Academy
Freshworks Academy was created by Freshworks, owners of the popular CRM tool Freshdesk. The platform initially housed tutorials of their products but it’s bigger than that now. You can find Marketing courses there as well and of course, some tutorials on how to become a better Customer Support agent.
Some of their courses would also earn you certificates. That is how I became a Freshdesk Certified Product Expert. I took some courses there because I wanted to understand everything about Freshdesk, how to setup, customize and update the entire software. It was worth it. You can check it out by visiting academy.freshworks.com
Udemy
You can now take Udemy courses while on the go, thanks to the new feature that allows you to download the courses and watch them offline. There are thousands of Customer Support courses on Udemy and you would receive a certificate at the end of each course.
I highly recommend taking Peace Itimi’s Excellence in Customer Service course on Udemy. It currently has a rating of 4.4 (from 82 people). I’m recommending it because this was where I learnt the 4 Golden Rules for Handling Customer Complaints: Listen, Apologize, Solve, Thanks (L.A.S.T) and other gems!
YouTube
If you know what you’re looking for and maybe don’t want to take an entire Customer Support course then you should use Youtube. You can also find out about the differences between Customer Support and Customer Experience and other comparisons here. Also, you can find Customer Support Interview questions and answers on Youtube. Visit Youtube.com to get started.
LinkedIn Learning
LinkedIn Learning used to be called Lynda.com until it was acquired by LinkedIn which is now owned by Microsoft. The platform has tons of video courses in Software Testing, Data Science, Digital Marketing, Customer Support and more. Do you have a LinkedIn account? You should because you have to be logged in to get started. You can start by clicking here.
Alison
Alison offers free Customer Service training to anyone looking to grow in the Cs space. The free online Customer Service Training course will teach you how to build top-notch customer service skills. You can click here to take the free online course today to improve your communication abilities and ace any customer-facing role. You will also receive a certificate at the end of the course.
Honourable Mentions
There are Customer Support Courses on Coursera. Hubspot made a list of 14 Customer Service Training Programs & Courses You Need to Take. Oxford Home Study Center is the UK’s leading specialist provider of distance learning professional courses. They have a 20-hour long Customer Service course as well.
Bonus Customer Support Materials
If you’re wondering what Customer Support buzz words like KPI, CSAT, SLA, CHURN are then you should check out this Customer Support Glossary by Groove or this other one by Zendesk.
See you around!
